Dispute Resolution Policy

At Gigs Craft, we strive to ensure fair and transparent interactions between clients and freelancers. This Dispute Resolution Policy outlines the steps to address and resolve disputes arising from transactions on our platform.

1. Scope of Dispute Resolution

This policy applies to disputes related to:

  • Non-delivery of services.
  • Service quality discrepancies.
  • Payment conflicts.
  • Breach of agreement between clients and freelancers.

2. Initial Resolution Attempts

  • Clients and freelancers are encouraged to resolve issues directly through communication.
  • If an agreement cannot be reached, either party may escalate the dispute to Gigs Craft support.

3. Filing a Dispute

To escalate a dispute:

  • Submit a dispute request via support@gigscraft.com within 7 days of project completion.
  • Provide all relevant details, including project ID, communication logs, proof of work, and payment receipts.
  • Incomplete dispute requests may not be considered.

4. Dispute Resolution Process

Upon receiving a dispute request:

  • Our support team will review the case within 5-7 business days.
  • Both parties may be asked to submit additional supporting documents.
  • Mediation will be conducted to find an amicable resolution.
  • If mediation fails, Gigs Craft will determine a final resolution based on platform policies and evidence presented.

5. Resolution Outcomes

  • Refunds, partial refunds, or project adjustments may be granted if justified.
  • If the freelancer has met the agreed terms, the client may not be eligible for a refund.
  • Repeated disputes without merit may result in account suspension or termination.

6. Final Decision & Compliance

  • Gigs Craft’s decision in dispute cases is final and binding.
  • Users must comply with the resolution provided to maintain platform integrity.
  • Any attempt to bypass the dispute process (such as chargebacks) may result in penalties.

7. Contact Information

For dispute-related inquiries, contact us at support@gigscraft.com.

Company Location: Mumbai, India

By using Gigs Craft, you acknowledge and agree to this Dispute Resolution Policy.